Shipping Policy

Thank you for choosing our e-commerce site for your back brace needs. Here's an overview of our shipping policy to ensure you have a smooth and transparent shopping experience:

1. Shipping Destinations:

We currently offer shipping within the United States and Canada Only. Unfortunately, we do not ship internationally at this time.

2. Processing Time:

Once your order is successfully placed and payment is confirmed, we strive to process and prepare it for shipment within 1-2 business days. Please note that orders placed on weekends or holidays may experience slight delays.

3. Shipping Methods and Estimated Delivery Times:

We partner with reliable shipping carriers to deliver your orders promptly. The estimated delivery time will vary based on location and the shipping method selected during checkout. Typically, you can expect the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 3-4 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.

Please note that these are estimated delivery times, and actual delivery may vary due to unforeseen circumstances or carrier delays.

4. Shipping Charges:

Shipping charges will be calculated during the checkout process based on your selected shipping method, order weight, and destination. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your products.

5. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and estimated delivery date. Please allow some time for the tracking information to be updated by the carrier.

6. Order Status and Updates:

You can check the status of your order by logging into your account on our website. We will also keep you informed via email about important updates, such as order confirmation, shipment tracking details, and any unexpected delays.

7. Shipping Issues and Returns:

In the rare event that your order is damaged during transit or if there are any shipping-related issues, please contact our customer support team within 48 hours of receiving the package. We will promptly assist you in resolving the issue and ensuring your satisfaction.

For information about our return policy, please refer to our dedicated "Return Policy" below.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!

Please note that this shipping policy is subject to change, and any updates will be reflected on our website.

Return Policy

We want you to be completely satisfied with your purchase from our e-commerce site. If for any reason you are not, we have outlined our return policy below to ensure a smooth and hassle-free return process:

1. Eligibility for Returns:

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.  If you're not 100% happy we'll refund your money within 30 days. 

2. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team or visit our website to request a return authorization (RA) number. This number is required to process your return.
  • Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
  • Clearly write the RA number on the outside of the package.
  • Ship the package back to the designated return address provided by our customer support team.

3. Return Shipping Costs:

Return shipping costs are the customer's responsibility unless the return is due to an error on our part, such as a defective or incorrect item. We recommend using a trackable shipping method to ensure the returned package reaches us safely.

4. Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets the eligibility criteria, we will process the refund to your original payment method within a reasonable timeframe. Please note that it may take a few business days for the refund to appear on your bank or credit card statement.

5. Non-Refundable Items:

Certain items may be non-refundable, including personalized or custom-made back braces, as mentioned earlier. Additionally, any item that is not in its original condition is damaged, or is missing parts may be subject to partial refunds or rejection of the return.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances. Please provide detailed information and, if possible, attach photos of the damaged or defective item.

7. Return Policy Updates:

Our return policy may be subject to updates or modifications. Any changes will be communicated on our website, and the revised policy will apply to any purchases made after the effective date of the update.

If you have any further questions or require assistance with the return process, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Please note that this return policy is subject to change, and any updates will be reflected on our website.